Estate Planning

0800 110 5221

0800 110 5221

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Complaints Procedure

As Co-op Legal Services is a regulated business we are governed by the Solicitors Regulation Authority (SRA) and must ensure that we act within the rules and regulations set.

We pride ourselves on our client service and in providing you with the very best service possible. However we also realise that there may, on occasions, be instances where, for whatever reason, our service falls short of your expectations.

If you feel that you have not had the level of service expected then we would like you to let us know. Only by receiving such feedback can we ensure that we continue to improve our service.

Any concern raised will be thoroughly investigated promptly and we will always strive to provide a speedy and positive outcome and solution.

What to do if you have a complaint?

Download our complaints procedure.

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